FAQs

How CAN I track my keycaps?

You could track your keycaps, both express and regular shipping on the EMS Indonesia website.

Please check your tracking periodically. If the package status shows "On Hold", please contact your local postal service as soon as possible.

For Express Shipping, if you don't see any movement after a few days (at least a week) on the EMS Pos Indonesia website, please check your invoice via DHL. It's possible that EMS ship your keycaps through DHL using this link: DHL Track By Reference.

Fill the "Shipper Reference" field with your tracking number, "Date range for shipment - From" field with sale date, and "Date range for shipment - To" field with the current date.

IS PUTTING HIGHER QUANTITY OF CAPS TO WIN WILL INCREASE MY CHANCE OF WINNING THE RAFFLE SALE?

No, the chance of winning the raffle is the same whether you want to win 1 keycap or more.

Alpha Keycaps raffle system will make sure the raffle is fair.

IS ADDING STICKER PACK WILL INCREASE MY CHANCE OF WINNING THE RAFFLE SALE?

No, adding sticker pack will not increase your chance of winning the raffle.

HOW MANY ENTRIES FOR EACH SALE?

The number of entries is always shared on Alpha Keycaps Discord.

You can check it there right after the invoices are sent out.

Why the shipping cost is pricey?

Alpha Keycaps is based in Indonesia.

EMS is Alpha Keycap’s choice for express shipping since our first sale.

EMS is trackable and for some destination countries like the USA, Canada, Australia, and Europe, EMS will ship your package through their international partner, DHL.

For regular shipping, it definitely way slower than the express one. Pos Indonesia (Indonesian National Postal Service) is our choice for regular shipping. You could also track the parcel but it’s not helping sometimes. But that doesn’t mean it unreliable, just slower than EMS.

The actual price of the shipping is more than Alpha Keycap charges in every express transaction. Alpha Keycaps subsidize the international shipping cost.

AM I BANNED FROM ALPHA KEYCAPS SALE?

If you think you’ve done something bad for the community, then the answer is yes.